Terms of service

1. Who these terms cover

These terms apply to creditors who place accounts with us and to consumers who use the payment portal. Placing an account or making a payment means accepting them.

2. Contingency fee schedule

We are paid only from amounts actually collected. The rate is set by the letter stage reached at the time payment is received:

• Payment received after letter 115% of the amount collected
• Payment received after letter 220% of the amount collected
• Payment received after letter 325% of the amount collected
• Payment received after letter 430% of the amount collected
• Payment received after letter 540% of the amount collected
• Payment received after letter 650% of the amount collected

Payment processing costs are disclosed separately and, where configured, deducted from the creditor remittance. Partial payments are charged at the same tier as the payment that produced them.

3. Creditor responsibilities

You warrant that each account you place is valid, accurately stated, legally collectible, not discharged in bankruptcy, and not beyond the applicable statute of limitations without that being disclosed. You must notify us promptly of any payment you receive directly, of any dispute, and of any bankruptcy or representation by counsel.

4. Our responsibilities

We will pursue placed accounts using the progressive notice series described on this site, honour debtor rights under the FDCPA and applicable state law, maintain an audit trail of activity, and remit net collected funds according to the agreed schedule.

5. Debtor payments

Payments made through the portal are applied to the balance on the account referenced. Partial payments reduce the balance but do not stop the notice series unless we agree otherwise in writing. Settlement offers are valid only for the amount and period stated.

6. Withdrawal and termination

A creditor may withdraw an account at any time. Fees remain payable on amounts collected before withdrawal, and on payments made directly to the creditor by a debtor we contacted while the account was placed.

7. Limitation of liability

To the extent permitted by law, our aggregate liability is limited to the fees we retained on the account giving rise to the claim. We are not liable for indirect or consequential losses.